To provide our Services, Search Crucible Ltd engages a small number of third-party subprocessors that may process personal data on our behalf. We hold a data processing agreement with each subprocessor that requires it to protect personal data to a standard consistent with our obligations, and we only share the data each subprocessor needs to perform its function.
This page reflects the subprocessors we currently use. We keep it up to date as our Services change.
| Subprocessor | Purpose | Data processed | Location |
|---|---|---|---|
| Cloudflare, Inc. | Hosting, edge compute, AI inference (Workers AI), vector store (Vectorize), object storage (R2), and database (D1) | Account data and customer uploaded content | United States (global edge network, regional options available) |
| Clerk, Inc. | Authentication, user and organisation management, and subscription billing (Clerk Billing) | Name, email address, password credentials, authentication and billing metadata | United States |
| Stripe, Inc. | Payment processing, engaged through Clerk Billing | Billing contact details and payment card data | United States (global) |
| LlamaIndex, Inc. (LlamaParse) | Parsing of uploaded documents that require conversion to text | Uploaded document content | United States or European Union (region dependent) |
| PostHog, Inc. | Product and website analytics, loaded only with consent | Usage and device data, IP-derived approximate location | European Union (EU Cloud) |
Before we add a new subprocessor that processes personal data, or replace an existing one, we will update this page. Business customers who have signed our Data Processing Agreement (available on request) can ask to be notified in advance of any new subprocessor so they have the opportunity to object on reasonable data protection grounds.
To be added to the notification list, or to raise an objection, email dpo@searchcrucible.com. We will work with you in good faith to address reasonable objections, which may include offering an alternative configuration of the Services.
Questions about our subprocessors or data protection practices can be sent to our Data Protection Officer at dpo@searchcrucible.com.